BPO Trainer - Customer Service & Call Center Training Specialist

Are you passionate about shaping careers and driving excellence in the dynamic world of Business Process Outsourcing (BPO)? Join our team in Bali as a BPO Trainer and play a pivotal role in designing and delivering high-impact training programs that empower customers and employees alike. At Private Advertiser in Canggu, Bali, you'll be part of a vibrant, international team dedicated to excellence in customer service. This is your chance to make a tangible difference in the lives of others while growing your own career.

In this role, you'll work closely with our customer service and call center teams to develop and implement training programs that enhance performance, improve customer satisfaction, and align with our company's goals. You'll create engaging, interactive training sessions using a variety of tools and techniques, ensuring that our employees are well-equipped to handle the challenges of the BPO industry.

📋 Tanggung Jawab Pekerjaan

• Design and deliver training programs for customer service and call center teams, focusing on improving performance and customer satisfaction.
• Develop and maintain training materials, including manuals, presentations, and videos, using tools like PowerPoint, Canva, and Camtasia.
• Conduct needs assessments and gap analyses to identify training requirements and opportunities for improvement.
• Collaborate with subject matter experts and managers to ensure training programs are aligned with business objectives.
• Evaluate the effectiveness of training programs through feedback sessions, assessments, and performance metrics.
• Stay updated with industry trends and best practices in customer service and BPO training.
• Provide coaching and mentoring to employees to support their professional development.
• Assist in the recruitment and onboarding process by creating and delivering orientation programs.

🎓 Kualifikasi & Syarat

• Bachelor's degree in a related field, such as Business Administration, Psychology, or Human Resources.
• Minimum of 3 years of experience in training and development, preferably in the BPO or customer service industry.
• Certification in training and development, such as Certified Professional in Learning and Performance (CPLP) or Certified Associate in Learning and Performance (CALP), is a plus.
• Strong knowledge of customer service principles, call center operations, and BPO best practices.
• Excellent communication, presentation, and interpersonal skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Proficiency in English, both written and spoken.
• Familiarity with training management systems (TMS) and learning management systems (LMS) is a plus.

🛠️ Keahlian

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